Refunds and Returns Policy

Effective Date: July 16, 2026

At Neuromystic Creations, we are committed to providing quality products, meaningful services, and excellent customer care. If there is an issue with your purchase, we will work with you to resolve it fairly and promptly.

Return Eligibility

Most physical merchandise may be returned within 30 days of the delivery date.

To qualify for a return, items must:

• Be unused and in their original condition.
• Include all original packaging, accessories, and documentation.
• Show no signs of wear, alteration, or misuse.
• Be accompanied by proof of purchase or your order confirmation.

Items that do not meet these conditions may not be eligible for a refund.

Non-Returnable Items

Unless they arrive damaged, defective, or an incorrect item was shipped, the following items are not eligible for return or refund:

• Custom or personalized products.
• Made-to-order items.
• Digital downloads, printable files, eBooks, guides, and other electronically delivered content.
• Gift cards and gift certificates.
• Opened consumable products, including candles, herbs, oils, incense, bath products, teas, and similar items.
• Jewelry that has been worn, resized, altered, or damaged after delivery.
• Services including tarot readings, oracle readings, energy healing, chakra balancing, Reiki sessions, spellwork, rituals, spiritual coaching, consultations, classes, workshops, live events, and other appointments once the service has been provided.

Spiritual Services Disclaimer

Neuromystic Creations offers spiritual, metaphysical, educational, and wellness-related products and services intended for personal growth, reflection, inspiration, and entertainment where applicable.

Because spiritual experiences and personal interpretations are inherently subjective, no specific outcome, prediction, manifestation, healing, or result can be guaranteed. Individual experiences will naturally vary from person to person.

Refunds cannot be issued because a customer is dissatisfied with, disagrees with, or experiences different results than expected from a tarot reading, divination session, energy work, spellwork, ritual, meditation, coaching session, or any other spiritual or metaphysical service.

By purchasing these services, you acknowledge that you understand and accept the subjective nature of these offerings.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect item, please contact us within 7 days of delivery.

Please include:

• Your order number.
• A description of the issue.
• Clear photographs showing the product and any damage.

After reviewing your request, we will determine whether a replacement, exchange, store credit, or full refund is appropriate.

Refund Process

Once a returned item has been received and inspected, we will notify you of the status of your refund.

If approved, refunds will be issued to the original payment method used for the purchase.

Please allow 5–10 business days after the refund has been processed for your financial institution or credit card provider to post the credit to your account.

Original shipping charges are not refundable unless the return is the result of our error or a defective product.

Exchanges

We are happy to exchange products that arrive damaged, defective, or were shipped incorrectly.

If you wish to exchange an eligible item for another size, style, or variation, please contact us before returning the product so we can discuss available options.

Order Cancellations

Orders may be canceled before production has begun or before they have shipped.

Custom, personalized, or made-to-order items cannot be canceled once production has started.

Orders that have already shipped must follow the standard return process.

Refused Deliveries

Orders refused upon delivery or returned because of an incorrect shipping address provided by the customer may be subject to the original shipping charges and any return shipping fees charged by the carrier.

Digital Products & Online Services

Digital products are delivered immediately after purchase and are therefore generally non-refundable.

Likewise, appointments, classes, workshops, coaching sessions, live events, and other scheduled services that reserve time specifically for each customer and are non-refundable once delivered or attended.

If you experience technical issues accessing a digital product or online service, please contact us promptly so we can assist in resolving the issue.

How to Request a Return

Please contact us before returning any merchandise.

Include the following information:

• Your name.
• Your order number.
• The item(s) you wish to return.
• The reason for the return.

Return instructions will be provided after your request has been reviewed.

Contact Us

If you have questions regarding this Refunds & Returns Policy, please contact us through our website's Contact page or by emailing our customer support team.

Thank you for choosing Neuromystic Creations. We sincerely appreciate your trust and support and look forward to serving you.